The impact of business management software (erp and digital platforms) on the competitiveness of companies in national commerce
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ERP, competitiveness, SMEs, digital transformation, business management, national commerce, operational efficiency, technological gap
This study aims to analyze the impact of business management software, specifically ERP and complementary digital platforms, on the competitiveness of companies within national commerce, with special emphasis on small and medium-sized enterprises (SMEs). The research is based on a widely documented reality: organizations that still operate with fragmented processes, manual information handling and limited integration between their key areas, which directly restricts their ability to compete in an increasingly digitalized and highly demanding market. From a methodological standpoint, the study adopts a qualitative approach with a documentary and descriptive design, based on a systematic review of recent academic sources published between 2023 and 2025, consulted in databases such as Google Scholar, Zenodo and university repositories specialized in business management and information technologies applied to the national productive sector. Strict selection criteria were applied to ensure thematic relevance, scientific rigor and the currency of the information analyzed. The results show that ERP implementation generates concrete improvements in operational efficiency, resource control and strategic decision-making, positively impacting critical areas such as the logistics chain and inventory management. These benefits translate into sustainable competitive advantages that optimize internal administration against macroeconomic demands, as supported by the theoretical frameworks.. However, significant barriers were identified that hinder adoption,
Aguilar Bravo, K. B., Aquino Huarcaya, L. A., & Garcia Taboada, J. A. F. (2025). Plan de negocios de una consultora tecnológica que desarrolle un software ERP para pymes en Lima-2023. https://face.unt.edu.ar/web/iadmin/wp-content/uploads/sites/2/2024/04/01-Rodriguez
Franco-Emanuel-TrabajoCampo.pdf
Tapia Choquehuanca, A. J., & Tipacti Soto, P. C. Implementación del sistema ERP Dynamics para la optimización del seguimiento de importaciones en la cadena logística en una empresa de maquinaria pesada en Perú-2024 Para optar el título profesional de Licenciado en Negocios Internacionales.
http://hdl.handle.net/10757/674677
Simonini Alarcon, H. V. Propuesta de un software de gestión de almacén para optimizar el inventario y mejorar la eficiencia de la cadena logística en una empresa importadora de accesorios tecnológicos. http://hdl.handle.net/10757/686257
Torres-Cardona, A., Pascuaza-Montenegro, C. F., Tarazona-Galán, H. O., & Moreno-Osorio, S. (2025). Las tecnologías de la información y comunicación como herramienta para la gestión de los procesos logísticos en los micronegocios. AiBi Revista de Investigación, Administración e Ingeniería, 13(2), 1-12. https://revistas.udes.edu.co/aibi/article/view/4698
Casarrubias Sánchez, C. G., Larios Gómez, E., Guerra Mendoza, M., Rodríguez-Vidal, J., & Ventura, J. (2025). Importancia de la adopción, implementación y/o creación de software administrativo basado en sistemas ERP Y MRP en el actuar empresarial de Mipymes poblanas del sector comercio en el año 2025. Neyart, 3(3), 30–57. https://doi.org/10.61273/neyart.v3i3.105
Soares, O. S. (2024). A importância do erp no gerenciamento empresarial: benefícios, desafios e impacto competitivo.
https://doi.org/10.5281/zenodo.14053007
Kutsyk, V. (2025). Competitiveness of trade enterprises in the conditions of existential challenges: directions for improvement. 160–162.
https://doi.org/10.59642/edr.3.2025.20
A contribuição dos sistemas ERP para a eficiência e competitividade empresarial. (2025). https://doi.org/10.5281/zenodo.17429243
Laudon, K. C., & Laudon, J. P. (2020). Management information systems: Managing the digital firm (16.a ed.). Pearson.
OECD. (2021). The digital transformation of SMEs. OECD Publishing. https://doi.org/10.1787/bdb9256a-en Porter,
M. E. (2001). Strategy and the Internet. Harvard Business Review, 79(3),62-78.
Tapia Choquehuanca, A. J., & Tipacti Soto, P. C. (2024). Implementación del sistema ERP Dynamics para la optimización del seguimiento de importaciones en la cadena logística en una empresa de maquinaria pesada en Perú-2024. Universidad Peruana de Ciencias Aplicadas. http://hdl.handle.net/10757/674677
This study aims to analyze the impact of business management software, specifically ERP and complementary digital platforms, on the competitiveness of companies within national commerce, with special emphasis on small and medium-sized enterprises (SMEs). The research is based on a widely documented reality: organizations that still operate with fragmented processes, manual information handling and limited integration between their key areas, which directly restricts their ability to compete in an increasingly digitalized and highly demanding market. From a methodological standpoint, the study adopts a qualitative approach with a documentary and descriptive design, based on a systematic review of recent academic sources published between 2023 and 2025, consulted in databases such as Google Scholar, Zenodo and university repositories specialized in business management and information technologies applied to the national productive sector. Strict selection criteria were applied to ensure thematic relevance, scientific rigor and the currency of the information analyzed. The results show that ERP implementation generates concrete improvements in operational efficiency, resource control and strategic decision-making, positively impacting critical areas such as the logistics chain and inventory management. These benefits translate into sustainable competitive advantages that optimize internal administration against macroeconomic demands, as supported by the theoretical frameworks.. However, significant barriers were identified that hinder adoption,
Aguilar Bravo, K. B., Aquino Huarcaya, L. A., & Garcia Taboada, J. A. F. (2025). Plan de negocios de una consultora tecnológica que desarrolle un software ERP para pymes en Lima-2023. https://face.unt.edu.ar/web/iadmin/wp-content/uploads/sites/2/2024/04/01-Rodriguez
Franco-Emanuel-TrabajoCampo.pdf
Tapia Choquehuanca, A. J., & Tipacti Soto, P. C. Implementación del sistema ERP Dynamics para la optimización del seguimiento de importaciones en la cadena logística en una empresa de maquinaria pesada en Perú-2024 Para optar el título profesional de Licenciado en Negocios Internacionales.
http://hdl.handle.net/10757/674677
Simonini Alarcon, H. V. Propuesta de un software de gestión de almacén para optimizar el inventario y mejorar la eficiencia de la cadena logística en una empresa importadora de accesorios tecnológicos. http://hdl.handle.net/10757/686257
Torres-Cardona, A., Pascuaza-Montenegro, C. F., Tarazona-Galán, H. O., & Moreno-Osorio, S. (2025). Las tecnologías de la información y comunicación como herramienta para la gestión de los procesos logísticos en los micronegocios. AiBi Revista de Investigación, Administración e Ingeniería, 13(2), 1-12. https://revistas.udes.edu.co/aibi/article/view/4698
Casarrubias Sánchez, C. G., Larios Gómez, E., Guerra Mendoza, M., Rodríguez-Vidal, J., & Ventura, J. (2025). Importancia de la adopción, implementación y/o creación de software administrativo basado en sistemas ERP Y MRP en el actuar empresarial de Mipymes poblanas del sector comercio en el año 2025. Neyart, 3(3), 30–57. https://doi.org/10.61273/neyart.v3i3.105
Soares, O. S. (2024). A importância do erp no gerenciamento empresarial: benefícios, desafios e impacto competitivo.
https://doi.org/10.5281/zenodo.14053007
Kutsyk, V. (2025). Competitiveness of trade enterprises in the conditions of existential challenges: directions for improvement. 160–162.
https://doi.org/10.59642/edr.3.2025.20
A contribuição dos sistemas ERP para a eficiência e competitividade empresarial. (2025). https://doi.org/10.5281/zenodo.17429243
Laudon, K. C., & Laudon, J. P. (2020). Management information systems: Managing the digital firm (16.a ed.). Pearson.
OECD. (2021). The digital transformation of SMEs. OECD Publishing. https://doi.org/10.1787/bdb9256a-en Porter,
M. E. (2001). Strategy and the Internet. Harvard Business Review, 79(3),62-78.
Tapia Choquehuanca, A. J., & Tipacti Soto, P. C. (2024). Implementación del sistema ERP Dynamics para la optimización del seguimiento de importaciones en la cadena logística en una empresa de maquinaria pesada en Perú-2024. Universidad Peruana de Ciencias Aplicadas. http://hdl.handle.net/10757/674677