Introduction: The research follows a quantitative approach of multi-stage analysis on professionals within each institution (stage 1) and between several institutions (stage 2). Objective: to identify emotions in health personnel in Norte de Santander-Colombia. Materials and methods: explanatory, correlational, quasi-experimental study. The sample was conformed by 120 health professionals, applying a structured instrument of 10 questions in nominal scale to measure personal variables, emotions, and, Likert scale of 20 questions in order to analyze competences. Results: Health professionals from the same institution have the same stage of competence and emotion management as those from another health institution; variables were incorporated to predict the stages: health institution, health professional and their relationship. Conclusion: A multistage model of emotions is estimated that describes a high correlation between actions to avoid, delay, or attenuate an illness, obtain functional, physical, and mental recovery of an individual in promoting active and effective participation in his or her community and institutional strategy, with the management of emotions by health professionals.
