Management Climate (Gap) in the area of Specialization-quality and its correlation with the school level of the personnel, the research was located in a paradigm applying a Pearson Correlation Model and Assessment Method Center, to determine influence on quality in productivity and repercussion on customer satisfaction in a rubber company, Chihuahua. A sample of 152 of the total 250 workers with a Confidence Level (95%) and error (5%) was obtained. The variables measured for Competency Performance were: Orientation-res., Attention ord-cal. Spirit-initiative, Leadership, Tol. Under pressure, Communication, Customer orientation, Teamwork, Analytical thinking. The general average was obtained: =2.43 (66.33%) against =4.01 (100%) and Gap of =1.58 (39.40%); The most significant results: Customer orientation, =2.0 (44.44%) vs =4.50 (100%); Initiative spirit =2.49 (71.14%) vs =3.80 (100%); Tolerance-work, =2.62 (65.50%) vs =4.0 (100%) and Attention-order-quality =2.38 (62.63%) vs =3.80 (100%) waiting. The average Correlation between Schooling and Performance by competencies (r=0.74); the highest indicators: Attention to order and quality and Analytical Thinking (r=0.75); the lowest, Customer Orientation (r= 0.59), Leadership (r= 0.52) and Communication (r=0.51), which I know concludes that the academic level is not decisive in this area; It is relevant that there is greater attention to strengthening communication, leadership and customer service, key variables that induce and motivate the improvement of climates in the organization.