Analysis of labor conditions from the level of Job satisfaction in the telecommunications sector
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compensation, job satisfaction, job rotation
Business development refers to an organization's ability to create value for society. Worker compensation is a form of compensation in the form of a wage or salary. This contextualization allows us to understand the social phenomenon in the actions of individuals and to reason about the potential causes of high turnover. The purpose of this research is to analyze the working conditions offered to employees within the company, identifying the factors that affect job satisfaction. The research is based on a descriptive methodology. The study population is the 1935 collaborators linked to the company as of September 2022. The sample is 321 employees, since the sample is a simple random probabilistic sample. The sociodemographic characteristics, the level of satisfaction with respect to internal and external factors are systematized. The organizational distribution in the company is acceptable with 65% operations, 17% administrative and 8% corporate. Most of the factors analyzed are acceptable, but goals, workloads, training and coaching are unacceptable (76%). Communication channels with the boss are unsatisfactory (67%). Recognition has 50% satisfaction and requires strengthening of recognition and bonus strategies to mitigate salary level effects. External factors have positive and negative trends in the level of job satisfaction. The negative ones are working conditions, achievements and responsibility (35%) and are related to an imposing leadership. The positive ones are achievement, responsibility and remuneration (44%).
F. L. Delfín Pozos and M. P. Acosta Márquez, “Analysis and relevance in business development,” Rev. científica Pensam. y Gestión, no. 40, pp. 184–202, 2016, doi: 10.14482/pege.40.8810.
M. Zaruma, Lady Gómez, M. Menoscal, and M. Ponce, “La Innovación Empresarial como Fuente de Desarrollo para las Microempresas del Cantón Jipijapa,” Febrero Espec., vol. 8, no. 1, pp. 430–447, 2022, [Online]. Available: http://dominiodelasciencias.com/ojs/index.php/es/index
M. Angel, L. Flores, O. M. Cabrera, and J. S. Saavedra, “Factores predictores del índice de rotación de personal: el caso de una empresa maquiladora en Reynosa Employee turnover rate´s predictive factors: the case of a maquiladora firm in Reynosa,” Análisis Económico, vol. XXXVI, pp. 119–140, doi: 10.24275/uam/azc/dcsh/ae/2021v36n93/Langle.
E. C. Hernández, J. O. J., & Castro, “Administración de la compensación, sueldos, salarios, incentivos y prestaciones. Grupo Editorial Patria.,” 2014, Accessed: Apr. 21, 2023. [Online]. Available: https://books.google.es/books?id=i_HhBAAAQBAJ&lpg=PP1&ots=g4LYKls6Ii&dq=ADMINISTRACIÓN DE LA COMPENSACIÓN&lr&hl=es&pg=PP1#v=onepage&q=ADMINISTRACIÓN DE LA COMPENSACIÓN&f=false
A. De, R. A. Varela, and J. Varela, “Administración de la compensación: Sueldos, salarios y prestaciones, 2da Edición”.
J. Ariel and G. González, “ANTECEDENTES, TEORÍAS Y CONCEPCIONES SOBRE EL SALARIO* History , theories and concepts on wages,” no. 95, pp. 71–87, 1990.
C. A. Tortosa, “Estudio de la motivación en una empresa del sector informático, una aplicación práctica,” 2022, [Online]. Available: https://riunet.upv.es/handle/10251/179246
P. L. Porfirio Tamayo Contreras Directores Emilio Sánchez Santa-Bárbara Dra Martha Guevara Sanginés, “Percepción y satisfacción laboral como precursores de rotación de personal”, Accessed: Apr. 22, 2023. [Online]. Available: http://hdl.handle.net/10481/42600
C. A. Manosalvas Vaca, L. O. Manosalvas Vaca, and J. Nieves Quintero, “Organization climate and job satisfaction: a rigorous quantitative analysis of their relationship,” AD-minister, no. 26, pp. 5–15, 2015, doi: 10.17230/ad-minister.26.1.
M. F. Antonini and J. V. Baliache, “Relacion Entre Compensacion Indirecta Financiera Vs. Satisfacción Laboral Y Productividad,” p. 144, 2008, [Online]. Available: http://biblioteca2.ucab.edu.ve/anexos/biblioteca/marc/texto/AAR5075.pdf
J. A. González Mendoza, M. Riaño Solano, and H. O. Luna Pereira, “COMPETENCIAS GERENCIALES de la Industria Hotelera de Cúcuta,” 2022.
D. Torres, “Estrategia de compensaciones como herramienta de satisfacción laboral,” Rev. GEON (Gestión, Organ. Y Negocios), vol. 6, no. 2, pp. 4–9, 2019.
H. O. Luna Pereira, N. Estupiñán Roa, J.A González Mendoza, Deserción, Permanencia y Graduación en la Universidad Francisco de Paula Santander. 2022.
M. M. Pérez, “Satisfacción Laboral,” 1998.
W. R. Avendaño Castro, H. O. Luna Pereira, and L. Quintero Camacho, “La política colombiana de emprendimiento en educación y su impacto en el acceso al empleo de jóvenes,” El Ágora USB, vol. 20, no. 2, pp. 158–171, 2020, doi: 10.21500/16578031.5137.
[W. R. Avendaño-Castro, H. O. Luna-Pereira, and A. A. Gamboa-Suárez, “Estilos de aprendizaje en educación superior: lecturas desde un programa de ciencias empresariales en una universidad pública,” Saber, Cienc. y Lib., vol. 16, no. 1, pp. 207–219, 2021, doi: 10.18041/2382-3240/saber.2021v16n1.7528.
N. Y. Castro Gallardo, “Universidad Autónoma de Nuevo León Facultad de Psicología,” Univ. Autónoma Nuevo León Fac. Odontol. Div. Estud. Super. Proy. Final campo para obtener el grado Maest. en Psicol. con orientación en Psicol. Labor. y Organ., p. 76, 2016.
E.N. Nicomedes Teodoro, “Tipos de Investigación,” Univ. St. Domingo Guzmán, Jun. 2018, [Online]. Available: http://repositorio.usdg.edu.pe/handle/USDG/34
T. Otzen and C. Manterola, “Técnicas de Muestreo sobre una Población a Estudio Sampling Techniques on a Population Study,” Int. J. Morphol, vol. 35, no. 1, pp. 227–232, 2017.
[W. R. Avendaño, H. O. Luna, and G. Rueda, “Educación virtual en tiempos de COVID-19: percepciones de estudiantes universitarios,” vol. 14, no. 5, pp. 119–128, 2021, doi: 10.4067/S0718-50062021000500119.
Business development refers to an organization's ability to create value for society. Worker compensation is a form of compensation in the form of a wage or salary. This contextualization allows us to understand the social phenomenon in the actions of individuals and to reason about the potential causes of high turnover. The purpose of this research is to analyze the working conditions offered to employees within the company, identifying the factors that affect job satisfaction. The research is based on a descriptive methodology. The study population is the 1935 collaborators linked to the company as of September 2022. The sample is 321 employees, since the sample is a simple random probabilistic sample. The sociodemographic characteristics, the level of satisfaction with respect to internal and external factors are systematized. The organizational distribution in the company is acceptable with 65% operations, 17% administrative and 8% corporate. Most of the factors analyzed are acceptable, but goals, workloads, training and coaching are unacceptable (76%). Communication channels with the boss are unsatisfactory (67%). Recognition has 50% satisfaction and requires strengthening of recognition and bonus strategies to mitigate salary level effects. External factors have positive and negative trends in the level of job satisfaction. The negative ones are working conditions, achievements and responsibility (35%) and are related to an imposing leadership. The positive ones are achievement, responsibility and remuneration (44%).
F. L. Delfín Pozos and M. P. Acosta Márquez, “Analysis and relevance in business development,” Rev. científica Pensam. y Gestión, no. 40, pp. 184–202, 2016, doi: 10.14482/pege.40.8810.
M. Zaruma, Lady Gómez, M. Menoscal, and M. Ponce, “La Innovación Empresarial como Fuente de Desarrollo para las Microempresas del Cantón Jipijapa,” Febrero Espec., vol. 8, no. 1, pp. 430–447, 2022, [Online]. Available: http://dominiodelasciencias.com/ojs/index.php/es/index
M. Angel, L. Flores, O. M. Cabrera, and J. S. Saavedra, “Factores predictores del índice de rotación de personal: el caso de una empresa maquiladora en Reynosa Employee turnover rate´s predictive factors: the case of a maquiladora firm in Reynosa,” Análisis Económico, vol. XXXVI, pp. 119–140, doi: 10.24275/uam/azc/dcsh/ae/2021v36n93/Langle.
E. C. Hernández, J. O. J., & Castro, “Administración de la compensación, sueldos, salarios, incentivos y prestaciones. Grupo Editorial Patria.,” 2014, Accessed: Apr. 21, 2023. [Online]. Available: https://books.google.es/books?id=i_HhBAAAQBAJ&lpg=PP1&ots=g4LYKls6Ii&dq=ADMINISTRACIÓN DE LA COMPENSACIÓN&lr&hl=es&pg=PP1#v=onepage&q=ADMINISTRACIÓN DE LA COMPENSACIÓN&f=false
A. De, R. A. Varela, and J. Varela, “Administración de la compensación: Sueldos, salarios y prestaciones, 2da Edición”.
J. Ariel and G. González, “ANTECEDENTES, TEORÍAS Y CONCEPCIONES SOBRE EL SALARIO* History , theories and concepts on wages,” no. 95, pp. 71–87, 1990.
C. A. Tortosa, “Estudio de la motivación en una empresa del sector informático, una aplicación práctica,” 2022, [Online]. Available: https://riunet.upv.es/handle/10251/179246
P. L. Porfirio Tamayo Contreras Directores Emilio Sánchez Santa-Bárbara Dra Martha Guevara Sanginés, “Percepción y satisfacción laboral como precursores de rotación de personal”, Accessed: Apr. 22, 2023. [Online]. Available: http://hdl.handle.net/10481/42600
C. A. Manosalvas Vaca, L. O. Manosalvas Vaca, and J. Nieves Quintero, “Organization climate and job satisfaction: a rigorous quantitative analysis of their relationship,” AD-minister, no. 26, pp. 5–15, 2015, doi: 10.17230/ad-minister.26.1.
M. F. Antonini and J. V. Baliache, “Relacion Entre Compensacion Indirecta Financiera Vs. Satisfacción Laboral Y Productividad,” p. 144, 2008, [Online]. Available: http://biblioteca2.ucab.edu.ve/anexos/biblioteca/marc/texto/AAR5075.pdf
J. A. González Mendoza, M. Riaño Solano, and H. O. Luna Pereira, “COMPETENCIAS GERENCIALES de la Industria Hotelera de Cúcuta,” 2022.
D. Torres, “Estrategia de compensaciones como herramienta de satisfacción laboral,” Rev. GEON (Gestión, Organ. Y Negocios), vol. 6, no. 2, pp. 4–9, 2019.
H. O. Luna Pereira, N. Estupiñán Roa, J.A González Mendoza, Deserción, Permanencia y Graduación en la Universidad Francisco de Paula Santander. 2022.
M. M. Pérez, “Satisfacción Laboral,” 1998.
W. R. Avendaño Castro, H. O. Luna Pereira, and L. Quintero Camacho, “La política colombiana de emprendimiento en educación y su impacto en el acceso al empleo de jóvenes,” El Ágora USB, vol. 20, no. 2, pp. 158–171, 2020, doi: 10.21500/16578031.5137.
[W. R. Avendaño-Castro, H. O. Luna-Pereira, and A. A. Gamboa-Suárez, “Estilos de aprendizaje en educación superior: lecturas desde un programa de ciencias empresariales en una universidad pública,” Saber, Cienc. y Lib., vol. 16, no. 1, pp. 207–219, 2021, doi: 10.18041/2382-3240/saber.2021v16n1.7528.
N. Y. Castro Gallardo, “Universidad Autónoma de Nuevo León Facultad de Psicología,” Univ. Autónoma Nuevo León Fac. Odontol. Div. Estud. Super. Proy. Final campo para obtener el grado Maest. en Psicol. con orientación en Psicol. Labor. y Organ., p. 76, 2016.
E.N. Nicomedes Teodoro, “Tipos de Investigación,” Univ. St. Domingo Guzmán, Jun. 2018, [Online]. Available: http://repositorio.usdg.edu.pe/handle/USDG/34
T. Otzen and C. Manterola, “Técnicas de Muestreo sobre una Población a Estudio Sampling Techniques on a Population Study,” Int. J. Morphol, vol. 35, no. 1, pp. 227–232, 2017.
[W. R. Avendaño, H. O. Luna, and G. Rueda, “Educación virtual en tiempos de COVID-19: percepciones de estudiantes universitarios,” vol. 14, no. 5, pp. 119–128, 2021, doi: 10.4067/S0718-50062021000500119.
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