Application of dmaic methodology in solving quality problems
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DMAIC, implementation, tool, statistics
This work talks about the DMAIC methodology, and how it is implemented in a medical products company, to reduce customer complaints, since it is the main cause of the problem in the company. The method will search for an optimal solution for the process in the production of cytology. The problem occurs in the quality control at the time of inspecting the product so, when manually pulling the brush from the cap, if it is neglected, which represents 70% of the failures in the product. What generates defective material and you are left with clients. The objective of the method is to measure, analyze, improve and control. In each phase of the methodology, diagrams, histograms, control planes, cause-effect diagram and regression are presented. With the development of this project, it was possible to demonstrate to the company the importance of providing improvements in its demonstration processes in statistical techniques, using the DMAIC method. Favorable results were obtained to make improvements in the quality and production system. The implementation of the method reduced costs and labor and delivery times by up to 60%.
A. De La Espriella-Babiloni, "Comparación entre tecnologías emergentes y tradicionales en automatización e instrumentación industrial", Sostenibilidad, Tecnología y Humanismo, vol. 10, n.º 1, pp. 70-77, ene. 2019 DOI: https://doi.org/10.25213/2216-1872.11
W.S. Alaloul, M. Liew, N.A. W.A. Zawawi y I. B. Kennedy, "Industrial Revolution 4.0 in the construction industry: Challenges and opportunities for stakeholders" ScienceDirect, vol. 11, nº 2, pp. 225-230, 2019 DOI: https://doi.org/10.1016/j.asej.2019.08.010
I.B. Víctor Manuel, "Manufactura Esbelta" Conciencia Tecnológica, vol. I, nº 53, pp. 23-28, 2017
I. Kobayashi., 20 claves para mejorar la fábrica, Madrid: TPG- HOSTIN, 1993
C.T. Carroll, Six Sigma for powerful improvement: a green belt DMAIC training system with software tools and a 25-lesson course, Boca Ratón Florida EE.UU.: Charles T Carroll, 2013
M. Uluskan, "Design of Experiments Based Six Sigma DMAIC Application: Electrostatic Powder Coating Process" IEEE Xplore Digital Library, pp. 11-23, 2019 DOI: https://doi.org/10.1109/ISMSIT.2019.8932943
P.S. Pande, R.P. Neuman, R.R. Cavanagh, t. J.M.C. Bernat y E.C. Bernat., Las claves practicas de seis sigma : una guía dirigida a los equipos de mejora de procesos, México: McGraw-Hill, 2004
B. Athanasios, "Six Sigma DMAIC Enhanced with Capability Modelling" Conference on Business Informatics, pp. 24-27, 21 Agosto 2017
H. Gutiérrez y R. De la Vara, Control estadístico de calidad y Seis Sigma, México: McGraw Hill, 2008
V. Yepes y E. Pellicer, Aplicación de la metodología seis sigma en la mejora de resultados de los proyectos de construcción, España: Acribia, 2005
S.K. y J.R.K., "Cost-reduction and quality improvement using DMAIC in the SMEs" Emerald Publishing Limited, vol. 68, nº 8, pp. 152-1540, 2019 DOI: https://doi.org/10.1108/IJPPM-10-2018-0360
T. McCarty, M. Bremer y L. Daniels, Six Sigma black belt handbook., México: McGraw Hill, 2005
C.T.F. Torres, Despliegue de seis sigma en una organización: Claves para el éxito., Argentina: Ciudad Autónoma de Buenos Aires, 2006
T. Pyzdek y P.A. Keller, The Six Sigma handbook: a complete guide for green belts, black belts, and managers at all levels., New York : McGraw-Hill Companies, 2010
L. Johnson y S.P. Bailey, Implementing an Expanded Gage R&R Study.” ASQ World Conference on Quality and Improvement, EUA: Anaheim, 2012
R. Okeda Tanaka, "Mejora de procesos de una empresa a través de Six" Scielo, p. 19, 2008
M.A. Rodríguez, "Aplicación de Seis Sigma y los Métodos Taguchi para el Incremento de la Resistencia a la Prueba de Jalón de un Diodo Emisor de Luz" Diodo Emisor de Luz, pp. 63-76, 2010
D.C. Montgomery, Introduction to statistical quality control, Pennsylvania: Hoboken, N.J., 2009
This work talks about the DMAIC methodology, and how it is implemented in a medical products company, to reduce customer complaints, since it is the main cause of the problem in the company. The method will search for an optimal solution for the process in the production of cytology. The problem occurs in the quality control at the time of inspecting the product so, when manually pulling the brush from the cap, if it is neglected, which represents 70% of the failures in the product. What generates defective material and you are left with clients. The objective of the method is to measure, analyze, improve and control. In each phase of the methodology, diagrams, histograms, control planes, cause-effect diagram and regression are presented. With the development of this project, it was possible to demonstrate to the company the importance of providing improvements in its demonstration processes in statistical techniques, using the DMAIC method. Favorable results were obtained to make improvements in the quality and production system. The implementation of the method reduced costs and labor and delivery times by up to 60%.
A. De La Espriella-Babiloni, "Comparación entre tecnologías emergentes y tradicionales en automatización e instrumentación industrial", Sostenibilidad, Tecnología y Humanismo, vol. 10, n.º 1, pp. 70-77, ene. 2019 DOI: https://doi.org/10.25213/2216-1872.11
W.S. Alaloul, M. Liew, N.A. W.A. Zawawi y I. B. Kennedy, "Industrial Revolution 4.0 in the construction industry: Challenges and opportunities for stakeholders" ScienceDirect, vol. 11, nº 2, pp. 225-230, 2019 DOI: https://doi.org/10.1016/j.asej.2019.08.010
I.B. Víctor Manuel, "Manufactura Esbelta" Conciencia Tecnológica, vol. I, nº 53, pp. 23-28, 2017
I. Kobayashi., 20 claves para mejorar la fábrica, Madrid: TPG- HOSTIN, 1993
C.T. Carroll, Six Sigma for powerful improvement: a green belt DMAIC training system with software tools and a 25-lesson course, Boca Ratón Florida EE.UU.: Charles T Carroll, 2013
M. Uluskan, "Design of Experiments Based Six Sigma DMAIC Application: Electrostatic Powder Coating Process" IEEE Xplore Digital Library, pp. 11-23, 2019 DOI: https://doi.org/10.1109/ISMSIT.2019.8932943
P.S. Pande, R.P. Neuman, R.R. Cavanagh, t. J.M.C. Bernat y E.C. Bernat., Las claves practicas de seis sigma : una guía dirigida a los equipos de mejora de procesos, México: McGraw-Hill, 2004
B. Athanasios, "Six Sigma DMAIC Enhanced with Capability Modelling" Conference on Business Informatics, pp. 24-27, 21 Agosto 2017
H. Gutiérrez y R. De la Vara, Control estadístico de calidad y Seis Sigma, México: McGraw Hill, 2008
V. Yepes y E. Pellicer, Aplicación de la metodología seis sigma en la mejora de resultados de los proyectos de construcción, España: Acribia, 2005
S.K. y J.R.K., "Cost-reduction and quality improvement using DMAIC in the SMEs" Emerald Publishing Limited, vol. 68, nº 8, pp. 152-1540, 2019 DOI: https://doi.org/10.1108/IJPPM-10-2018-0360
T. McCarty, M. Bremer y L. Daniels, Six Sigma black belt handbook., México: McGraw Hill, 2005
C.T.F. Torres, Despliegue de seis sigma en una organización: Claves para el éxito., Argentina: Ciudad Autónoma de Buenos Aires, 2006
T. Pyzdek y P.A. Keller, The Six Sigma handbook: a complete guide for green belts, black belts, and managers at all levels., New York : McGraw-Hill Companies, 2010
L. Johnson y S.P. Bailey, Implementing an Expanded Gage R&R Study.” ASQ World Conference on Quality and Improvement, EUA: Anaheim, 2012
R. Okeda Tanaka, "Mejora de procesos de una empresa a través de Six" Scielo, p. 19, 2008
M.A. Rodríguez, "Aplicación de Seis Sigma y los Métodos Taguchi para el Incremento de la Resistencia a la Prueba de Jalón de un Diodo Emisor de Luz" Diodo Emisor de Luz, pp. 63-76, 2010
D.C. Montgomery, Introduction to statistical quality control, Pennsylvania: Hoboken, N.J., 2009
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